Shipping policy

Shipping Policy

At VICTORI, every order is carefully prepared and packaged to ensure your garments arrive safely and in excellent condition.

Order Processing

  • Ready-to-Wear Orders: Orders are processed within 2–5 business days after payment has been received and confirmed.

  • Made-to-Order Garments: Made-to-order pieces require additional production time and are completed within 7–14 business days. This timeframe begins once payment has been received and confirmed.

  • Order Confirmation: Once your order has been successfully placed, you will receive an order confirmation via email.

Delivery

  • South African Deliveries: We offer delivery across South Africa through our trusted courier partners.

  • Delivery Time: Once your order has been dispatched, delivery generally takes 2–5 business days, depending on your location.

  • Delivery Fee: A standard delivery fee of R120 applies to orders within South Africa unless otherwise stated at checkout.

  • Tracking: Once your order has been dispatched, you will receive tracking information where available.

International Shipping

VICTORI currently offers limited international shipping. International delivery fees and estimated delivery times will be calculated according to the destination and shipping service selected at checkout.

Please note that international customers are responsible for any customs duties, import taxes or additional charges that may apply to their order.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, VICTORI cannot be held responsible for delays caused by circumstances outside of our control, including courier disruptions, incorrect delivery information, public holidays, severe weather or customs processing.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery details when placing an order. VICTORI cannot be held responsible for delays, additional delivery fees or lost parcels resulting from incorrect or incomplete information provided by the customer.

If you realise that your delivery information is incorrect, please contact us as soon as possible. We will do our best to assist before your order is dispatched.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost during transit, please contact us at info@victoristudio.co.za as soon as possible. We will work with our courier partner to investigate the matter and assist with the appropriate resolution.

Need Help?

For any questions regarding your delivery or order, please contact us at info@victoristudio.co.za. We are here to make your VICTORI shopping experience seamless from purchase to delivery.